General Information

The minimum age for attending an APSI event is 15.

Membership fees are based on a calendar year from 01 January to 31 December.


Pricing & Returns

All our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax).

Product prices are regularly updated when price changes are received from our suppliers.

A discounted member’s only price is offered on certain products. Member’s pricing only applies to current, financial members of the association.




Please see our event participation agreement for information regarding refunds for training products (courses and exams).

Refunds for physical products (e.g. manuals, clothing) are provided in line with Australian Consumer Law.

APSI Memberships are not refundable.

Please contact the office for any refund or credit requests.


Shipping & Delivery

We offer both pickup and shipping on orders for products such as manuals, clothing and other merchandise. You will be prompted to select either pick up or shipping when you check out.

Pick Up Orders

In winter manuals can be collected from the following locations: Perisher, Thredbo, Mt. Buller, Falls Creek, Mt. Hotham or the APSI office. All other products must be collected from the APSI Office at 3/1 Penders Court, Jindabyne.


We deliver products Internationally and Australia wide using Australia Post.

Shipping costs are calculated automatically by Australia Post based on the size & weight of your product and your address. We aim to dispatch orders within 2 business days. Shipping times are estimated at 4-7 business days (from dispatch) depending on your location. International orders will take longer.


Privacy Policy

This privacy policy sets out how APSI uses and protects any information that you give APSI when you use this website.

The Australian Professional Snowsport Instructors [APSI] is dedicated to keeping your details private. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

APSI may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2012.

What we collect

We may collect the following information: 

    • Name and job title
    • Contact information, including email and postal address
    • Demographic information such as gender or dates of birth

What we do with the information we gather

We require this information to provide you with a better service, in particular for the following reasons: 

    • Internal record keeping
    • To contact you regarding services, products and your purchases through the website
    • We may use the information to improve our products and services
    • We may periodically send you emails about new products, newsletters, specific offers or other information which we think you may find interesting using the email address which you have provided

Contacting us

APSI welcomes your comments regarding this Privacy Policy.  If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 02 6456 1255

Post: PO Box 131, Jindabyne NSW 2627

Email: apsi@apsi.net.au


Website Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When purchasing from us your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. When you make a payment online, our employees do not have access to your full credit card information.



How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from our website will only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.


IP address storage

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any internet site. From a computers IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you information which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us in writing at the address given below. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.




These terms and conditions, any information provided by the Candidate while booking or buying products on the APSI website, and documents which the Candidate is required to sign, together constitute the Agreement (“This Agreement”) for the Candidate’s participation in the event for which the Candidate has enrolled. This Agreement is between you as the Candidate and Australian Professional Snowsports Instructors Incorporated (APSI).

1. The Candidate acknowledges that the Candidate may not participate in the event unless the Candidate holds current financial membership of Australian Professional Snowsport Instructors Incorporated (APSI). The Candidate hereby warrants that: 

1.1. The Candidate is, at the date of this Agreement, a current financial member of the Association; or

1.2. The Candidate has completed and lodged an Application for Membership of APSI and has paid the relevant fee.



2.1. The Candidate agrees that the Candidate has read the rules of APSI and agrees to be bound by those rules at all times during the Candidate’s participation in the event.

2.2. The Candidate agrees to be bound by and to observe:

2.2.1. All rules, regulations and procedures of the host resort; and

2.2.2. The Alpine Responsibility Code.

2.3. The Candidate agrees to observe and follow all reasonable directions of APSI, its employees and agents and any employees of the host resort.

2.4. The Candidate acknowledges and agrees that a breach by the Candidate of any of the provisions of clauses 2.1, 2.2 or 2.3 of this Agreement constitute a breach of an essential term of this Agreement which will entitle APSI to immediately terminate this Agreement and remove the Candidate from participation in the event without refund of the fees.


3.1. The minimum participant number for the event is five (5) participants. Places in the event are allocated in order of registration and receipt of payment. APSI reserves the right to cancel or reschedule the event and, in the event of cancelation, refund to the Candidate any fee paid for the event, in the event that fewer than five (5) participants have enrolled for the event.

3.1.1 INTERNATIONAL EVENTS: Should an event operating outside of Australia not reach the minimum number of participants 2 weeks prior to the commencement of the event, a decision will be made as per clause 3.1 above.

3.2. The Candidate acknowledges that the details of any of the Candidate’s skills and expertise disclosed by the Candidate are true and correct in every detail. APSI reserves the right to:

3.2.1. Refuse to allow the Candidate to participate in the event if the Candidate’s skills and expertise as disclosed by the Candidate do not meet APSI’s standards for participation in the event; or

 3.2.2. Terminate this Agreement and remove the Candidate from the event if the Candidate’s skills and expertise are assessed by APSI as being below the standard required for participation in the event, after commencement of the event.

3.3. Where APSI sets prerequisites for participation in a snowsports event the Candidate acknowledges and agrees that the Candidate may not participate in the event unless the Candidate meets those prerequisites. 



4.1. Event registration closes seven (7) days before the start of the event. Registration or payment received less than seven (7) days from the event commencement date will incur a $100.00 late fee or will entitle APSI to refuse to register the Candidate on the event.

4.2. APSI prefers to receive payment from the Candidate through APSI’s online store but will accept payment by cash, credit card or cheque. If the Candidate chooses to pay the fees other than through APSI’s online store, APSI will not register the Candidate for participation in the event until full payment has been received. APSI will refuse the Candidate the right to participate in the event if payment has not been received in full before the commencement of the event. 



5.1. APSI reserves the right to cancel, postpone or relocate the event without prior notice for any reason including, but not limited to, the following:

5.1.1. Adverse weather conditions;

5.1.2. Insufficient snow cover;

5.1.3 Lack of facilities due to resort operations; or

5.1.4. Lack of Candidates (see Clause 3.1).

5.1.5. The scheduled trainer presents COVID-19 like symptoms and a replacement trainer can't be found.

5.1.6. A candidate presents COVID-19 like symptoms and causes the course to fall below the minimum candidate number (see clause 3.1)

5.2. APSI agrees it will make every effort to ensure that the Candidate is registered on the next available equivalent event should the event be cancelled for any of the reasons set out at clause 5.1, above. APSI does not guarantee that the Candidate can be placed on an equivalent event after cancellation and the Candidate acknowledges the Candidate will not be entitled to any damages arising from cancellation by APSI. If the event is cancelled APSI agrees to refund to the Candidate such part of the fees paid by the Candidate as are not required by the APSI to meet its reasonable expenses of preparing for or partially conducting the event incurred prior to the cancellation. 



6.1. The Candidate acknowledges that if the Candidate withdraws from the event after registration then:

6.1.1. If the Candidate withdraws for other than medical reasons and notice of withdrawal is received by APSI one (1) or more weeks before commencement of the event, APSI will offer to the Candidate a refund or credit of the fee paid by the Candidate less an administration charge of $50.00;

6.1.2. If the Candidate withdraws for reasons other than medical reasons and notice of withdrawal is received by APSI less than one (1) week before commencement of the event, APSI will offer to the Candidate a refund or credit of the fee paid by the Candidate less an administration charge of $100.00;

6.1.3. If the Candidate withdraws for medical reasons and notice of withdrawal accompanied by a medical certificate from a medical practitioner is received by APSI prior to 5.00 pm on the day prior to commencement of the event APSI will offer to the Candidate a refund or credit of the fee paid by the Candidate less an administration charge of $25.00; and

6.1.4. If the Candidate fails to notify APSI of the Candidate’s withdrawal from the event prior to 5.00 pm on the day prior to commencement of the event the Candidate will forfeit all fees paid without credit or refund. 

6.1.5. APSI Membership is non-refundable.



7.1. The Candidate acknowledges and agrees that APSI is not a contractor or agent of any resort and does not guarantee that successful completion of the event by the Candidate will result in any employment or engagement of the Candidate by any resort. 



8.1. The Candidate acknowledges and agrees that APSI has no liability to pay for any of the following items required by the Candidate to participate in the event:

8.1.1 Lift tickets;

8.1.2. Accommodation;

8.1.3. Transport;

8.1.4.Food and beverages; or

8.1.5. Equipment Hire.

8.2 The Candidate acknowledges and agrees to meet the costs of the items listed at clause 8.1 and will raise no objection or claim for compensation against APSI arising from those expenses. 



9.1. The Candidate agrees that APSI is not responsible to the Candidate or anyone else for any loss of or damage to the Candidate’s personal property caused by the Candidate’s acts or omissions or those of any third party. The Candidate waives any claim against APSI, its employees or agents, for any loss of or damage to the Candidate’s personal property. The Candidate agrees to indemnify and hold APSI harmless from any claim against APSI for loss of or damage to personal property under this Agreement. 



10.1. The Candidate will indemnify and hold APSI harmless from and against any and all death, injury, loss, liability, claim, demand, cause of action, solicitor’s fees and expenses of any kind arising from the Candidate’s participation in the event unless such loss arises out of APSI’s sole negligence.  



Snowsport activities are dangerous activities which involve a risk of death or of serious injury, causing permanent disability.

The Australian Alps are alpine areas which are subject to unpredictable fluctuations in weather and temperature which add additional risks to the activities including the risk of death by hypothermia.

The risk of a serious head injury, including a head injury causing permanent disability may be significantly reduced by the wearing of an approved helmet during the conduct of snowsport activities. APSI recommends that all Candidates wear an approved helmet at all times during their participation in the event. 
Helmets are required by all candidates in APSI events where a racecourse or terrain park is used.



11.1. The Candidate must promptly and properly report any accident involving the Candidate or any other person or theft of the Candidate’s equipment to APSI and to the relevant resort staff. The Candidate should obtain details of witnesses and other persons involved wherever possible. If the Candidate receives any papers relating to such an incident, copies of those papers must be promptly given to APSI. The Candidate must cooperate fully with the investigation of such incidents and defence of any resulting claim. The Candidate authorises APSI to obtain any records or information relating to any incident, irrevocably and unconditionally consents and submits to the jurisdiction of the Courts of New South Wales and waives any right to object to such jurisdiction. 



12.1. The Candidate agrees and acknowledges that all intellectual property arising from the Candidate’s participation in the event, including visual images and written material is the property of APSI and acknowledges APSI may use any such images or material for any reasonable purpose, including advertising or public relations. 



13.1. The Candidate hereby warrants that he or she:

13.1.1. Is medically fit to participate in the event;

13.1.2. Is not aware of any injury, illness or disability which would prevent or restrict the Candidate from participation in the event; and

13.1.3. If applicable, has been released by his or her employer in order to take part in the event. 



14.1. No term of this Agreement may be waived or changed except by writing signed by two expressly authorised representatives of APSI.

14.2. This Agreement shall be governed by the substantive law of the State of New South Wales, and the Candidate hereby irrevocably and unconditionally consents and submits to the nonexclusive jurisdiction of the courts located in that jurisdiction.

14.3. If any provision of this Agreement conflicts with any applicable law or regulation, then that provision shall be deemed to be modified to be consistent with such law or regulation, or to be deleted if modification is impossible, and shall not affect the remainder of this Agreement, which shall continue in full force and effect. If any provision of this Agreement is held to be so broad as to be unenforceable in any jurisdiction, then that provision shall be interpreted to be only as broad as is necessary for it to be enforceable as to such jurisdiction (but, to the extent permitted by law, not elsewhere). 



If you have any enquiries please contact us

This policy was last updated: 01/06/2021