WE'RE HIRING!

The APSI is seeking a Member Service Officer who is excited to support our members! If you are patient, empathetic, and passionately communicative, then join our vibrant team of industry professionals!

 

About Australian Professional Snowsport Instructors (APSI) 

Receiving formal recognition in 1975, The Australian Professional Snowsport Instructors Inc. (APSI) is a not-for-profit membership association and Australia’s’ industry leaders for providing training and assessment to snowsport instructors.

APSI is ever-growing and currently represents over 1600 members, made up of instructors, coaches, examiners and other snowsport industry professionals. APSI exists for its members and works to provide them with access to the best information about instruction and snowsports, as well as providing value through a range of member benefits.

 

Title: APSI Member Service Officer

Employment Type: Casual or Part-Time options available

Wage: Competitive rates on offer (rates and inclusions dependant on employment type)

Hours: Winter - 38 hours per week (May – September)

Summer – minimum 15 hours per week (October – April)

Start Date: End of April

Location: APSI Office, 3/1 Penders Court, Jindabyne NSW

Direct Report: APSI General Manager

 

Position Description: The Member Service Officer is a critical part of the APSI office Team. Working alongside the APSI Administrator and supported by the General Manager, this role is the primary point of contact for APSI members. The Member Service Officer acts as a liaison between the organisation and its members by providing product information, answering member inquiries, and resolving any emerging problems that our members might face.

This role ensures excellent service standards, responds efficiently to member inquiries, and maintains high member satisfaction.

 

Responsibilities and Duties

COMMUNICATION

  • First point of contact for members to resolve member enquiries, provide information on APSI products, provide guidance on APSI policies and processes.
  • In the first instance, handle member complaints and exercise judgement before escalating.
  • Communicate with customers, employees, Technical Directors, General Manager, Board members and other individuals to answer questions or provide information.
  • Answer phone, direct calls and take messages.
  • Oversee the APSI email inbox, receive, respond to or forward emails appropriately.
  • Meet, greet and assist members at the APSI Office.
  • Prepare, collect, open and direct mail.

OPERATIONAL SUPPORT

  • Follow guidelines and exercise judgement in maintaining the membership database with correct information.
  • Process orders, including memberships, course and exam registrations, and merchandise orders.
  • Complete general office tasks e.g. word processing, photocopying, scanning, filing.
  • Assist in the organizing events.
  • Ensure trainers have required materials prior to commencement of each training event.
  • Prepare and send event attendant list to Trainers and Technical Directors.
  • Continuously monitor future event sign-ups and alert General Manager and Technical Directors as required.

(Additional reasonable tasks may be required.)

 

Skills and Required Experience

  • Experience in a Customer Service or Sales Support
  • Proven ability to work well in busy environments and with strict time constraints
  • Competency in Microsoft Office suite, particularly Word and Excel
  • Proven ability in a professional environment to have attention to detail and to pass on information with clarity and accuracy
  • Possesses the ability to quickly grasp and apply new concepts and skills
  • Experience working in the Australian snowsports industry is preferred but not required
  • APSI level 1 certification (or equivalent) preferred but not required

 

How to Apply

Please send your resume and a short cover letter explaining your interest and suitability for the role of Member Service Officer to the APSI General Manager, Paul Lorenz at (paul.lorenz@apsi.net.au).